Custom Orders Policy

At CCK Essentials & Art, we offer custom and personalized products made specifically to meet our customers’ unique requests. To ensure clarity and a smooth ordering process, please review our Custom Orders Policy carefully.

1. How to Place a Custom Order

For a custom product listed in our store, choose the available options, enter your personalization details in the product's customization box, and place your order at checkout. You do not need to message us separately before purchasing a listed product.

For special requests that are not covered by a product's available options, contact us before paying so we can confirm the design and price:

Email: sales@cckessentials.art
WhatsApp (Business): +1 (246) 844-2253

2. Custom Order Consultation & Confirmation

Customers must provide clear and complete details regarding their custom request (design, colors, wording, size, quantity, and any special instructions) in the product's customization box or, for special requests, directly by email or WhatsApp.
For special requests that require a separate quote, a custom invoice or payment instructions will be provided once the details are agreed upon.
Production will only begin after the agreed deposit or full payment is received and the order details are confirmed.

3. Production Time

Custom orders require additional time due to their personalized nature.
Estimated production time is 2–3 business days, depending on the item and complexity.
Production time does not include shipping time.
Customers will be notified if additional time is required.

4. Changes & Cancellations

Changes or cancellations may be requested within 24 hours of order confirmation and payment. A deposit cancelled within 24 hours of payment is eligible for a full refund.
Once crafting has started, custom orders cannot be cancelled or refunded for a change of mind, subject to the damaged-or-defective item provisions below.

5. Returns & Refunds

Due to the customized nature of these products:

After crafting has started, custom orders are not returnable or refundable for a change of mind or customer-provided errors, except where an item is damaged or defective. The 24-hour deposit cancellation window described above still applies.
Refunds will not be issued for:
- Change of mind after crafting starts
- Incorrect information provided by the customer
- Preference dissatisfaction after completion

If an item arrives damaged or defective, customers must contact us within 48 hours of delivery with clear photographic evidence. Each case will be reviewed individually.

6. Handmade & Design Variations

All custom items are handmade and may have minor variations in color, texture, or finish.
These variations are a natural part of the handmade process and are not considered defects.