Custom Orders Policy

At CCK Essentials & Art, we offer custom and personalized products made specifically to meet our customers’ unique requests. To ensure clarity and a smooth ordering process, please review our Custom Orders Policy carefully.

1. How to Place a Custom Order

All custom orders must be arranged before purchase.

Customers wishing to place a custom order are required to contact us directly before making payment using one of the following official business channels:

Custom orders will not be accepted through standard product checkout without prior communication and confirmation.

2. Custom Order Consultation & Confirmation

  • Customers must provide clear and complete details regarding their custom request (design, colors, wording, size, quantity, and any special instructions).

  • Once all details are reviewed and agreed upon, a custom invoice or payment instructions will be provided.

  • Production will only begin after full payment is received and the order details are confirmed.

3. Production Time

  • Custom orders require additional time due to their personalized nature.

  • Estimated production time is 3–7 business days, depending on the item and complexity.

  • Production time does not include shipping time.

  • Customers will be notified if additional time is required.

4. Changes & Cancellations

  • Changes or cancellations are only accepted within 24 hours of order confirmation and payment.

  • Once production has started, no changes or cancellations will be permitted.

5. Returns & Refunds

Due to the customized nature of these products:

  • All custom orders are final, non-refundable, and non-returnable.

  • Refunds will not be issued for:

    • Change of mind

    • Incorrect information provided by the customer

    • Preference dissatisfaction after completion

If an item arrives damaged or defective, customers must contact us within 48 hours of delivery with clear photographic evidence. Each case will be reviewed individually.

6. Handmade & Design Variations

  • All custom items are handmade and may have minor variations in color, texture, or finish.

  • These variations are a natural part of the handmade process and are not considered defects.

7. Agreement to Policy

By placing a custom order, the customer confirms that they:

  • Have reviewed and approved all order details

  • Understand and accept this Custom Orders Policy in full

8. Contact Information

For all custom order inquiries, please contact us using the official business channels below before placing an order: