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1: Deposit Policy & Custom-Order Cancellation Window
Deposit Requirement: A deposit is required for select custom art orders, special requests, or high-value items prior to commencing work or finalizing your order.
24-Hour Cancellation Window: You may cancel your custom order and request a full refund within 24 hours of paying your deposit or making full payment. This window applies whether you pay a deposit or pay in full.
Non-Refundable Policy: After 24 hours from the time you pay your deposit, all deposits become 100% non-refundable. This covers initial material costs, design preparation, and reserved production time.
How to Request a Cancellation: To cancel within the 24-hour window, please contact us immediately at sales@cckessentials.art or +1 (246) 844-2253 with your order number.
2: Custom-Made and Bespoke Commissions Production on custom orders begins only after the 24-hour cancellation window has ended, whether you pay a deposit or pay in full. Once an order for a personalized or commissioned item has entered the production phase, it is no longer eligible for cancellation, return, or refund for a change of mind or customer-provided errors. This restriction does not override the provisions for defective items or items that do not match the agreed-upon description in section 4 below. It is the responsibility of the customer to ensure that all customization specifications (including spelling, dimensions, and color choices) are accurate at the time of order.
3: Ready-Made Inventory For items purchased from our ready-made inventory (non-customized), CCK Essentials & Art offers a 3-day return window from the date of delivery or pickup. To qualify for a return or exchange, items must be in their original, pristine condition and remain in their original packaging.
4: Statutory Rights (Barbados Consumer Guarantees Act) In compliance with the laws of Barbados, we guarantee that all goods are of acceptable quality. If an item is found to be defective or fails to match the agreed-upon description:
Remediation: We reserve the right to repair or replace the defective item in the first instance. If a remedy cannot be achieved, a full refund will be processed.